Employment
Hotel Reservations/Front Desk Agent
We are currently looking for Full and Part-Time experienced and talented Reservation and Front Desk agents to join our great team at Inns-by-the-Sea, Carmel CA. Inns-by-the-Sea manages a collection of five boutique inns from Carmel to Half Moon Bay.
$500 Bonus after successful 90-days of employment.
ESSENTIAL JOB FUNCTIONS:
- Hours & Shifts Vary (7AM-3PM, 2PM-10PM, 1PM-7PM)
- Must be a friendly, people person!
- Answer the telephone and greet prospective guests in a friendly manner using clear, verbal English communication. Listen to callers to understand inquiries and requests. Promptly provide accurate information regarding availability and accommodation types. Assign reservations based on guest preferences and availability.
- Read, retrieve, communicate and verify information including confirmation number to caller. Input and retrieve data using PMS system.
- Answer questions regarding property facilities and services, local attractions, directions, etc.
- Handle complaints in a tactful manner and offer solutions.
- Promote teamwork and quality service through daily communication and coordination with other departments.
- Comply with attendance rules and be available to work on a regular basis.
- Perform any other job-related duties as assigned, such as cross-train for work at the Front Desk.
EXPERIENCE & EDUCATION:
- Hotel experience preferred
- Experience with hotel-related software and OTA extranet use preferred
- Willingness and ability to promote a positive team member culture and core values
- Must speak fluent English
- Fluency in other languages beneficial
JOB REQUIREMENTS:
- Must be a United States citizen or possess a valid work permit
- Must be able to read, write, and speak English
- Must have exceptional communication skills
- Must be able to accurately follow instructions, both verbally and written
- Must have basic computer skills including Microsoft Office
- Must be detailed orientated and work well under pressure
- Must be professional in appearance and demeanor
- Ability to work a flexible schedule that may include evenings, weekends and holidays
- Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
- Possess strong motivational, organizational, and verbal communication skills
Job Types: Full-time, Part-time
Salary: $18.00 - $19.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Paid time off
- Referral program
Schedule:
- 8-hour shift
- Holidays
- Weekend availability
Housekeepers (Carmel-by-the-Sea)
Pocisiones De Limpieza (Carmel-by-the-Sea)
Starting Rate: $18.00 hourly
Join Us! Inns-by-the-Sea in Carmel has housekeeping positions available now.
$500 Bonus after successful 90-days of employment.
Overall Responsibility: Responsible for the cleanliness of guest units as well as the cleanliness of common areas as assigned. Works efficiently and presents a friendly atmosphere for guest service & satisfaction.
Qualifications:
- Legal ability to work in the US
- Experience with safe housekeeping operations
- Detail-oriented and Efficient time management,
- Team player, pleasant, professional demeanor
- Bilingual preferred
Inns-by-the-Sea en Carmel tiene pocisiones de limpieza disponible ahora.
Responsabilidad general: responsables de la limpieza de las unidades, como la limpieza de las zonas comunes. Funciona de manera eficiente y presenta un ambiente acogedor para que los huespedes tengan servicio y satisfaccion.
Calificaciones:
- capacidad para trabajar en los ESTADOS UNIDOS
- Experiencia con seguro de limpieza
- orientado al detalle y eficiente en tiempo
- Teamplayer, agradable, y conducta profesional
Business Office
PO BOX 101
Carmel, CA 93921
Phone: (831) 624-0101
Fax: (831) 624-2967